Prohibited & Restricted Items

When booking a packet with BookMyPacket, you must agree to these terms and conditions before completing your order.

  • General guidelines.

    • Before you submit your claim there are a few things you will need to check.

    • Items which are made of glass or have glass components can be sent at your own risk, but ARE NOT covered against loss or damage.

    • Huge or bulky packets CANNOT be sent through BookMyPacket. This includes (but is not limited too) furniture, external car parts, washing machine, refrigerator, etc.

    • If you are unsure whether your item falls under the below mentioned categories, please contact our customer services team. Any items that are listed on the prohibited and     restricted list are not liable for any compensation cover or refunds.

    Please check the following list carefully.

    Prohibited = CANNOT be sent with

     Restricted = CAN be sent with, but at your own risk.

    When booking, you must agree to these terms and conditions before completing your order.

Item Restricted Prohibited
Animals / Animal skins / Furs / Any Animal Parts / Ivory and ivory products
Aerosol cans / Sprays
Airbag modules
Batteries (except dry cell)
Biological samples
Vehicle parts / External bodywork (including bumpers, bonnets and scooter frames)
Explosives / Fireworks / Christmas crackers
Ceramic / Marble / China / Stone / Resin / Porcelain / Pottery (or any item containing these materials)
Currency of any kind (including money, negotiable items, stamps, event tickets, lottery tickets & payment cards)
Dry ice
Drugs & medicines (including prescription)
Any part containing or having contained oil, unless flushed through
Environmental waste
Filth, foul smelling or disgusting materials.
Fire extinguishers / Life jackets
Fishing rods
Frames (without glass)
Furniture (unless flat-packed)
Glass items (including lamps & mirrors)
Infectious substances
Jewellery (including watches)
Liquids of any kind (including alcohol, paint, purfumes oil, bleach and adhesives)
Musical instruments (unless shipped in a hard case)
Passports / Birth certificates / Driving licences
Perishable goods (including food)
Plants / Seeds
Pornographic materials
Precious metals / Stones (including diamonds, gold & silver)
Televisions / Monitors / Projectors
Sinks / Toilets or similar
Sharp Instruments (including Knives)
Weapons (including replicas)
White goods (including fridges, ovens, microwaves, washing machines, dishwashers)