Refund Policy

  • Do you send multiple shipments in a day? If Yes then:

    • Any pickup request can be cancelled by you and a full refund will be given up until 10pm of the day prior to collection date. After a consignment has been collected,     your order cannot be cancelled.

    • All requests for refunds must be made in writing to flutterxpress and received by us within 28 days from the date the service was purchased. Refunds can take     up to 7 - 10 working days to be processed and you will be emailed confirmation when the refunded is actioned. All refunds will be returned via the original method of     payment unless stated in your refund request that you would prefer the funds to be added to your flutterxpress account funds.

    • We shall not, in any circumstances, be liable to you for any refunds where our Terms and Conditions have not been fully complied with including any items sent on the     Prohibited list.

    • We will not be held responsible for wrong information that is entered on a booking. We shall not be liable for any costs or losses that you may suffer that arising directly     or indirectly from our failure or delay to perform any of our obligations due to this.

    • We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous     labelling of a Consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.